The Surveyshack Difference


Why SurveyShack

When you choose an online survey provider, you’re investing in two things. You’re relying on a team and choosing a technology that can assist you in completing effective and valuable research. At SurveyShack we provide the most qualified team and offer the most effective technology. We hope these are two compelling reasons to work with us.

 

“SurveyShack completed all the work which made the process very easy for us and was very user friendly and cost effective – They are extremely efficient, their value for money is outstanding and they have an unbelievably friendly team.”
– Tuula Drews, Euro RSCG Skybridge, Top 10 Advertising Agency

 

9 Reasons To Choose Our Team

1. Consultation With every client we provide a full consultation to ensure that we fully understand your objectives, your business process and the business case for your project. It’s important to do this before we move on to recommending a solution to ensure we choose the right solution, at the right investment point, and the right time to achieve your goals.

2. Flexibility We understand that every client is different and have built our entire process around adapting to fit client needs. From consultation through to delivery we work around your needs.

3. Expertise With 9 years experience in the delivery of online service solutions and a technical team made up of web application design, database architecture and security experts; our team’s expertise adds value and advice to get the most out of your research.

4. Creativity Our team strives to find creative solutions that save you time, enhance user experience, improve branding, and optimize reporting. Our aim is to create the ideal customised solution for you research.

5. Communication From the first consultation through to the handover of the completed project, we pride ourselves on creating a culture of open communication with our clients. We become partners in the research process and everything is open for discussion.

6. Support We don’t seek to simply fulfill a brief, our role is to ensure that you have all of the support you need to get the most out of your research. Our team of support specialists will consult with you by telephone, email and in person to make sure we find the right solutions throughout your survey project.

7. Speed We move with real pace on every project we engage in. Our solutions are designed with speed and efficiency in mind and our team follow that up with swift and effective service.

8. Value We pride ourselves on providing the right solutions at the right price and we explore all avenues to ensure you get the very best value for money.

9. Track Record We are Market Research Society accredited and have worked with clients of all shapes and sizes from huge retailers to charitable organisations. We typically develop long-term relationships with clients, who come back to us for project after project.

 

“We were able to implement a really simple interface, incorporate our branding and provide custom reports for our assessors that made the filtering very easy.” – Steve McGuire at Investors in People, Non Departmental Government Body

 

6 Reasons To Use Our Solutions

1. Online Solution As all of our research solutions are operated online, they can be accessed from any web-enabled device 24 hours a day, seven days a week. That makes our surveys easy to distribute, easy to complete and easy to analyze.

2. Live Results The true value in your project is the results. Our systems are designed to deliver results as quickly as possible. In most cases you can monitor progress and see results as they come in.

3. Customisable Our solutions are designed to work for your business. We offer truly customisable options to create questionnaires that are unique to your organisation, with your questionnaire design, your own business look, feel and branding.

4. Data Protection SurveyShack is a registered Data Controller under the Data Protection Act 1998 and as such is bound to meeting its obligations under the Act. We understand that all of your information is confidential and we ensure that none of your data is used for any purpose other than that for which it was intended. All personal data is acquired and stored according to the requirements of the EC data protection initiative. Where 3rd party service providers may be located outside the EC, all data handling will be undertaken in full compliance with the EU-US Safe harbour initiative.

5. Secure Data Centre Our systems are housed in a state-of-the-art data centre on the main backbone of the Internet. Strategically located, the data centre has multiple, redundant Internet carriers, backup power facilities, security and more.

6. Reliable Monitored System Our applications run 24 hours a day and are monitored by a team of specialist engineers. We currently operate a higher than industry standard uptime rate of 99.9%. We are dedicated to ensure the system is continuously available.

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